Terms of service

Terms of Service

Last updated: 7 November 2026

1. About us

This website and online store is operated by Lash Lounge by Kate Pty Ltd (ACN 696 101 970, ABN 74 696 101 970) trading as Sapphire Scents ("Sapphire Scents", "we", "us" or "our"). We're based in Clyde North, Victoria, Australia, and you can contact us at sapphirescentsau@gmail.com.

By browsing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy. If you don't agree, please don't use the site.

2. Our products

Our wax melts and room sprays are hand-poured and hand-coloured in small batches. Because every piece is made by hand, colour, shimmer, shape and scent strength can vary slightly from the photos and from batch to batch. These small variations are part of a handmade product and aren't faults.

We work hard to describe and photograph our products accurately, but screens display colours differently, so your order may look a little different from what you see online.

3. Safe use

Wax melts are for use in a wax melt warmer only. Follow your warmer manufacturer's instructions.
Never leave a switched-on or lit warmer unattended, and place it on a stable, heat-resistant surface away from anything flammable.
Keep wax melts, warmers and room sprays out of reach of children and pets. Our products are not food. Do not eat them, even if they look like sweets.
Room sprays are for spraying into the air only. Avoid contact with eyes and skin, and test on an inconspicuous spot before spraying near fabrics or furniture.
If you are pregnant, have allergies, asthma or fragrance sensitivities, or have pets (especially birds), use our products in a well-ventilated room and stop using them if you notice any reaction.

Please read the safety information on each product label. To the extent permitted by law, we are not responsible for loss, injury or damage caused by using our products other than as directed.

4. Orders, pricing and availability

All prices are in Australian dollars (AUD). Shipping costs are shown at checkout. We may change our prices at any time, but you'll pay the price shown when you placed your order.

Placing an order is an offer to buy. We may decline or cancel an order, for example if a product is unavailable, there is a pricing or listing error, or we suspect fraud. If we cancel an order you've already paid for, we'll refund you in full.

Some products ship from stock and some are made to order. Made-to-order items are usually ready within 1 to 5 business days, but these timeframes are estimates. See our Shipping Policy for details.

5. Payment

Payments are processed securely through Shopify and its payment providers. We don't see or store your full card details.

6. Discount codes and promotions

Unless stated otherwise, discount codes can be used once per customer, can't be combined with other offers, have no cash value and may expire or be withdrawn at any time. Sign-up discounts apply to your first order only.

7. Shipping and pick up

Shipping and pick up are covered in our Shipping Policy. Once your order has been delivered to the address you gave us, or collected, it is your responsibility. Please check your delivery details carefully at checkout.

8. Refunds and your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits your rights under the Australian Consumer Law. For change-of-mind returns, damaged items and how to make a claim, see our Refund Policy.

9. Your account

If you create an account, you're responsible for keeping your login details secure and for activity on your account. Please make sure the information you give us is accurate and up to date.

10. Intellectual property

The Sapphire Scents name and logo, our product names, photos, designs and website content belong to us. You may not copy, reproduce or use them for commercial purposes without our written permission. You're welcome to share photos of products you've bought, and we love being tagged.

11. Limitation of liability

To the extent permitted by law, including the Australian Consumer Law, our liability for any product or service we supply is limited to replacing or resupplying it, or refunding what you paid for it. We are not liable for any indirect or consequential loss.