Shipping policy

Shipping Policy

Every Sapphire Scents order is hand-poured and packed with care in Clyde North, Victoria. Here's everything you need to know about getting your melts home.

Where we ship

We currently ship within Australia only, to all states and territories.

Shipping options

Standard Shipping (AusPost Parcel Post): $12.55
Express Shipping (AusPost Express Post): $15.55
Local Pick Up (Clyde North, VIC 3978): Free

Processing time

In-stock items are usually packed and sent within 1-2 business days. Made-to-order items are poured just for you, so please allow 1-5 days for them to be ready for postage or pick up. Need it sooner? Add a note to your order and we'll do our best to get it to you quickly.

If your order has a mix of in-stock and made-to-order items, we'll send everything together once it's all ready.

Delivery times

Once your order is posted, delivery times depend on Australia Post and your location. As a guide, Parcel Post usually takes 3-5 business days and Express Post 1-2 business days. You'll receive a tracking number by email as soon as your order is on its way.

Local pick up

Choose Local Pick Up at checkout and we'll let you know when your order is ready. Please text 0401 679 195 to arrange a pick up time.

Heat and wax

Wax melts can soften in very hot weather. We pack every order to protect it, but during summer we recommend bringing your parcel inside as soon as it arrives. If your melts arrive soft or misshapen, pop them in a cool spot to firm up; they'll still melt and smell beautifully.

Damaged, lost or delayed parcels

If your order arrives damaged, please email us within 7 days of delivery with a photo and your order number, and we'll make it right. If your parcel hasn't arrived within a reasonable time, get in touch and we'll follow it up with Australia Post.

Check your address

Please make sure your shipping details are correct at checkout. We can't be responsible for parcels sent to an incorrect address supplied at checkout. If you spot a mistake, email us as soon as possible and we'll update it if your order hasn't been sent yet.